Privacy Policy


We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how and what information we collect, how we use it, and what controls you have.

Who are we?

The website is owned by Bikest OÜ which is the party responsible for collecting the data.

Personal data we may collect about you

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you, such as your name, billing address, shipping address, email address.

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

We may use your personal information to send you information about our products and services which you have requested from us by signing up to our newsletter. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe function at the end of the marketing email.

Your consent

After placing your order, your personal data will be used to:

  • administer your account with us;
  • verify and carry out financial transactions in relation to payments you make online to or from Ampler Bikes;
  • to inform you about the delivery time, services and updates;
  • to provide you with the information about support and warranty;
  • to inform you about the latest news about the company and special offers;
  • to provide you relevant information about your bike and its maintenance.

We may also obtain information about your online activities and use of internet on our website. We do this by placing a ‘cookie’, which is a small file, placed in the browser. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. You have the right to choose whether to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.

Cookies policy

We may use both “Session Cookies” and “Persistent Cookies” on this website.

Session Cookies will be deleted from your computer when you close your browser. Persistent Cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. For further details please consult the help menu in your browser or visit www.allaboutcookies.org

The following table sets out the different categories of cookies that our Services use and why we use them. The lists of third party cookie providers are intended merely as illustrative not comprehensive.

 

Cookie Name Purpose
Sctrictly neccessary cookies
Cookie Settings moove_gdpr_popup When these Cookies are enabled, they will save your Cookie Setting Preferences.
Site Settings closedSwitcher If the cookie is allowed, you will not see language switcher proposal banner for DE language browsers.
Snipcart snipcart_order_token Snipcart, shopping cart system token, provided by Snipcart Inc. (www.snipcart.com) provides us a shopping cart system by saving temporary user order details.
Analytics cookies
Google Analytics _ga, _gid, _gat_* Google (Universal) Analytics, a web analytics service provided by Google Inc. (www.google.com). Google (Universal) Analytics uses methods that allow us to analyse the use of the website and allows us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it.

The generated information about your use of this website is transmitted to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address will be shortened prior to transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be sent to a Google server in the US and shortened there. The anonymised IP address provided by Google Analytics within the scope of Google Analytics will not be merged with other data provided by Google.

Amplitude amplitude_id_* (2x) Amplitude is an analytics tool provided by Amplitude, Inc (www.amplitude.com). This tool gives an overview about user experience interactions on our web site. It does not save any personal data and it is fully anonymous.
HotJar _hjIncludedInSample This website collects and stores data with Hotjar Limited’s technologies (https://www.hotjar.com) which are used to create usage profiles using pseudonyms. Hotjar collects standard internet log information and details of visitor behaviour patterns. We do this to find out things such as how new website features are used and whether they work as intended. We collect this information in a way which does not personally identify anyone. Cookies can be used. These are small text files that are stored locally on the site of the site visitor and thus allow recognition when revisiting our website. The pseudonymised user profiles will not be merged with personal data about the bearer of the pseudonym without explicit consent.
Marketing cookies
Facebook fr Tool provided by Facebook Inc. (www.facebook.com) determines if the user’s navigation should be registered in a certain statistical place holder.

If you accept the Terms and Conditions, the web browser is set to accept the cookies by default. If you prefer, you can choose to set your browser to remove or reject browser cookies. To change your cookie preferences, please follow the instructions over the following tab.

Your rights

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by password and username which are unique to you;
  • we store your personal data on secure servers;
  • payment details are encrypted using SSL technology.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Our contact details 

We welcome your feedback and questions. If you wish to contact us, please send an email to hello@amplerbikes.com or you can write to us at Ampler Bikes; Paldiski mnt. 25; 10612 Tallinn; Estonia or call us on + 372 55 6000 88.

Smartphone app 

If you use the Ampler Bikes smartphone app for your bike, you will need to register to use the services. We need your name and email address in order to provide you with the functionalities the app and bike enable. You may use your app with the additional services as location-based service.

If you use the Ampler Bikes smartphone app, you will acknowledge and agree with the Terms of Conditions of Use provided via the Ampler mobile application (“Ampler App”), which is developed and maintained by COMODULE OÜ, Pärnu mnt 10, Tallinn 10148, Estonia (“COMODULE”, “we”, “us”) according to the agreement with Bikest OÜ, Soo 4, Aruküla 75201, Estonia (“Ampler”); below the following website: http://media.voog.com/0000/0039/0477/files/Privacy%20Policy%20of%20COMODULE%20GmbH.pdf

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