Privacy Policy

Information about us

Ampler Bikes OÜ is a private limited company operating the Ampler Bikes brand, established under Estonian law. Ampler Bikes GmbH is Ampler Bikes OÜ’s subsidiary in Germany. This site is operated by and the goods you purchase or the services you order will be supplied by Ampler Bikes OÜ and Ampler Bikes GmbH (hereafter referred as “Ampler Bikes”, “we,” “us,” “our”). As regards the processing of personal data, we jointly determine the purposes and means of processing. Consequently, we are joint controllers of your personal data.

You can contact us using the contact details given above. Ampler Bikes maintains and provides access to a website and a collection of services. These Terms and Conditions apply on all orders, sales contracts, deliveries and services on our website www.amplerbikes.com, by telephone, email or mail.

Ampler Bikes has the right to make revisions to the terms and conditions at any time, without informing you. To be up-to-date with the latest version and any changes, periodically read through the Terms and Conditions.

The product offerings on the web store of Ampler Bikes is directed to private consumers and to business customers entering into a contract with Ampler Bikes without a business purpose, trade intent or self-employed professional activity.

We are committed to protecting your privacy online

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how and what information we collect, how we use it, and what controls you have.

Who are we?

The website is owned by Ampler Bikes which is the controller for your personal data.

What kind of personal data does Ampler Bikes collect?

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you, such as:

• Basic identification data: First and last name;
• Contact data: E-mail address, mobile number, postal address;
• Purchase history

If you are buying goods and services using BusinessBike services (https://www.businessbike.de/), we also collect other relevant personal data, such as:

• Your employer data (incl. employer/company name, position held, etc.)
• Date of birth;
• Bank account details (incl. BIC and IBAN);
• Distance from home to work place.

What are the purposes of the processing?

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained. Your personal data will mainly be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Ampler Bikes processes your personal data for the performance of the contract and in order to take steps prior to entering into a contract. We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you, such as your name, billing address, shipping address, email address.

Furthermore, the processing might be necessary for compliance with legal obligations to which Ampler Bikes is subject. For example, Ampler Bikes is required:

• to organise the accounting and financial reporting;
• to administer your account with us;
• to verify and carry out financial transactions in relation to payments you make online to or from Ampler Bikes;
• to inform you about the delivery time, services and updates;
• to provide you with the information about support and warranty;
• to inform you about the latest news about the company and special offers;
• to provide you relevant information about your bike and its maintenance.

Ampler Bikes will also process your personal data if the processing is necessary for the purposes of the legitimate interests pursued by Ampler Bikes. In every such case Ampler Bikes will consider whether such interests might be overridden by the interests or fundamental rights and freedoms of the data subject. For example, Ampler Bikes has the legitimate interest to process your data to help with fraud identification and prevention.

Ampler Bikes can process your personal data if you have given consent to the processing of your personal data for one or more specific purposes. For example, we may use your personal information to send you information about our products and services which you have requested from us by signing up to our newsletter. You have the right to withdraw your consent at any time – you can ask us to stop using your personal data for direct marketing purposes us by using the unsubscribe function at the end of the marketing email. However, we remind you that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Your rights

You have the right to receive information about the personal data processed by Ampler Bikes, including the categories of data processed, the sources of the data, purposes of processing etc. You are also entitled to receive copies and extracts of personal data processed. You have the right to request the correction or updating of data if it turns out that the personal data being processed is inaccurate.

You have the right to obtain from Ampler Bikes the erasure of your personal data if:

• your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
• you withdraw the consent on which the processing is based and there is no other legal ground for the processing;
• you object to the processing and there are no overriding legitimate grounds for the processing;
• your personal data have been unlawfully processed;
• your personal data have to be erased for compliance with a legal obligation to which Ampler Bikes is subject.

Ampler Bikes will fulfil your request within a reasonable time, but no later than one month after receiving the request.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. If the data is transferred to a third country, we implement appropriate safeguards and means, such as the EU-U.S. Privacy Shield Framework. You can learn more about the EU-U.S. Privacy Shield Framework here: https://www.privacyshield.gov/welcome. We will use technical and organisational measures to safeguard your personal data, for example:

• we store your personal data on secure servers:

• payment details are encrypted using SSL technology.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

How long is your personal data stored?

Ampler Bikes has both the right and the obligation to retain the personal data collected for a period of time. Ampler Bikes does not retain personal information longer than necessary to achieve the purposes of processing and comply with the obligations of Ampler Bikes. For example, the information contained in the accounting records will be retained for seven years in accordance with the law.

As a general rule Ampler Bikes will keep your personal data for 3 years after the transaction. Ampler Bikes may retain the personal data for a longer period of time if you intentionally violate your obligations or you have given consent for longer storage and processing of the data.

To whom and why we transfer your personal data?

Ampler Bikes discloses personal information only to the extent and in the form necessary for the fulfilment of the purposes listed in the Privacy Policy.

Ampler Bikes may transfer your personal data to data processors. Ampler Bikes may share information with companies that provide support services to Ampler Bikes.

Ampler Bikes delegates the personal data processing particularly to the following processors:

• Ampler Bikes GmbH, registrated office: Kollwitzstr. 47, 10405 Berlin, Germany;
• CoModule GmbH, registrated office: Friedrichstraße 68, 10117 Berlin, Germany;
• Regonova GmbH Unit/BusinessBike, registrated office: Parkstraße 8, 91413 Neustadt a. d. Aisch, Germany;
• JobRad GmbH, registrated office: Augustinerplatz 2, 79098 Freiburg, Germany;
• Klarna Bank AB (publ), registrated office: Sveavägen 46, 111 34 Stockholm, Sweden;

Ampler Bikes may transfer your personal data to other data controllers in order to provide you goods and services (e.g. Mollie B.V., registrated office: Keizersgracht 313, 1016 EE Amsterdam, Netherlands; JobRad GmbH, Augustinerplatz 2, 79098 Freiburg, Germany; Regonova GmbH Unit/BusinessBike, registrated office: Parkstraße 8, 91413 Neustadt a. d. Aisch, Germany; Omniva OÜ, registrated office: Pallasti tn 28, 10001 Tallinn, Estonia; DSV Transport AS, registrated office: Pärnu mnt. 535, 76401 Saku vald, Harjumaa, Estonia; Logwin AG, registrated office: 5, an de Längten, ZIR Potaschberg, 6776 Grevenmacher, Luxemburg).

Ampler Bikes is required to transfer personal data if Ampler Bikes is legally bound by such an obligation. For example, Ampler Bikes might be obligated to disclose personal data to public authorities upon their legitimate request.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to hello@amplerbikes.com or you can write to us at Ampler Bikes; Paldiski mnt. 25; 10612 Tallinn; Estonia.

Smartphone app

If you also use our Smartphone app, check out the Privacy Policy here.

Updated 15.03.2019