FAQ

Where can I buy the bike?

You can order the bike directly on our web store.

To offer unbeatable value for money and direct communication we do not incorporate dealers and sell the bikes only directly to you.

Where can I have a test ride?

You can rent and test Ampler E-Bikes in Berlin, Munich, Hamburg, Vienna and Zurich through the bike sharing platform of List’n’Ride.

How can I pay for my order?

The bikes can only be pre-ordered. Order will be confirmed after full payment. Payment can be made with a credit card, bank wire transfer or SOFORT payment.

How long is the delivery time?

You can check up the current delivery time from the web store or send a request to hello@amplerbikes.com.

All Ampler models are made to order and we do not have bikes in stock. The production is on-going and as all the bikes are hand-assembled.

What countries do you ship to?

Bikes are assembled in Estonia and delivered to your door within EU, Norway and Switzerland free of charge. That's right - no hidden costs.

We do not deliver the bikes outside of Europe right now.

How often do I have to charge the battery?

The average range of the electric assist is 60 km, and if you run out of juice, you simply pedal on like you would on a regular bike. Charging the battery from drained to full takes only 3 hours. You can connect your charger to any regular power outlet (230 VAC).

How to charge the battery?

The battery is charged with the charger included with the bike. The process is similar like charging your laptop – you have to connect the bike with a standard wall power outlet (110 – 240 V AC). The bike has a magnetic connector for connecting the charger. You cannot remove the battery from the bike for charging and you have to charge the bike next to a power outlet.

Can the battery be replaced?

Yes. The frame and the battery are designed in such a way that every professional bike shop could remove the battery, and if needed, replace it with a new one in just one hour. The replacement battery can be ordered directly from Ampler Bikes and costs about 350 €. The batteries are also covered with 2 years of warranty.

How do I take care of the bike?

Maintenance is carried out as on a regular bicycle and every professional bike shop will be able to maintain our bikes. We are working on opening a Service Station in Berlin for German customers for the 2018 season.

How are the bikes delivered?

Bikes are safely packed in a huge box to your door and require minimal assembling. You will receive a tracking number to your e-mail as soon as the bike leaves our workshop.

How to assemble the bike when delivered to my door?

Assembling the bike is super simple. All the tools needed for assembly are included in the package along with an assembly manual. You can do it yourself or, if you prefer, take it to a local bike shop.

Do you offer warranty?

Yes. All Ampler bikes are covered for 2 years. However, the normal wear of tires, brake pads, chainrings, chain and bearings is an inevitable part of cycling thus not covered.

Can I return the bike?

Yes. You can return the bike in 14 days after receiving it. The bike must be in its original condition for full refund. Please note that you have to pay the return postage yourself.

Are the bikes street legal?

Yes. Our bikes are capable of a top speed of 35km/h but by default are limited according to EN15194 to the top speed of 25 km/h. This means that the motor will only help you up to 25km/h. You can change these settings from the smartphone app.

How can I change the motor settings?

In order to fully customize your riding experience, you can download the Ampler Bikes app available for Android and iOS.

You have the option to change the motor parameters from your smartphone (motor power – increase or decrease your acceleration; max assist speed – the speed at which the assist stops helping you; assist level – how much the motor assists you in proportion to your input).

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