Terms and Conditions


1. INFORMATION ABOUT US

This site is operated by and the goods you purchase will be supplied by Bikest OÜ (hereafter referred as “Ampler Bikes”, “we,” “us,” “our”). We are a private limited company, operating the Ampler Bikes brand, established under Estonian law, registered under company number 12733110, located at Soo 4, Aruküla 75201, Estonia. Our main trading address is Paldiski mnt. 25, Tallinn 10612, Estonia.

Our VAT number is EE101747327.

You can contact us by email at hello@amplerbikes.com, by telephone on +372 55 6000 88 or write to us to our registered address given above. Ampler Bikes maintains and provides access to a website and a collection of services. These Terms and Conditions apply on all orders, sales contracts, deliveries and services on our website www.amplerbikes.com, by telephone, email or mail.

Bikest OÜ has the right to make revisions to the terms and conditions at any time, without informing you. To be up-to-date with the latest version and any changes, periodically read through the Terms and Conditions.

The product offerings on the web store of Ampler Bikes is directed to private consumers and to business customers entering into a contract with Ampler Bikes without a business purpose, trade intent or self-employed professional activity.

2. PRIVACY POLICY

We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how and what information we collect, how we use it, and what controls you have.

Who are we?

The website is owned by Bikest OÜ which is the party responsible for collecting the data.

Personal data we may collect about you

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you, such as your name, billing address, shipping address, email address.

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

We may use your personal information to send you information about our products and services which you have requested from us by signing up to our newsletter. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe function at the end of the marketing email.

Your consent

After placing your order, your personal data will be used to:

  • administer your account with us;
  • verify and carry out financial transactions in relation to payments you make online to or from Ampler Bikes;
  • to inform you about the delivery time, services and updates;
  • to provide you with the information about support and warranty;
  • to inform you about the latest news about the company and special offers;
  • to provide you relevant information about your bike and its maintenance.

We may also obtain information about your online activities and use of internet on our website. We do this by placing a ‘cookie’, which is a small file, placed in the browser. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. You have the right to choose whether to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.

Cookies policy

We may use both “Session Cookies” and “Persistent Cookies” on this website.

Session Cookies will be deleted from your computer when you close your browser. Persistent Cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. For further details please consult the help menu in your browser or visit www.allaboutcookies.org

The following table sets out the different categories of cookies that our Services use and why we use them. The lists of third party cookie providers are intended merely as illustrative not comprehensive.

 

Cookie Name Purpose
Sctrictly neccessary cookies
Cookie Settings moove_gdpr_popup When these Cookies are enabled, they will save your Cookie Setting Preferences.
Site Settings closedSwitcher If the cookie is allowed, you will not see language switcher proposal banner for DE language browsers.
Snipcart snipcart_order_token Snipcart, shopping cart system token, provided by Snipcart Inc. (www.snipcart.com) provides us a shopping cart system by saving temporary user order details.
Analytics cookies
Google Analytics _ga, _gid, _gat_* Google (Universal) Analytics, a web analytics service provided by Google Inc. (www.google.com). Google (Universal) Analytics uses methods that allow us to analyse the use of the website and allows us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it.

The generated information about your use of this website is transmitted to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address will be shortened prior to transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be sent to a Google server in the US and shortened there. The anonymised IP address provided by Google Analytics within the scope of Google Analytics will not be merged with other data provided by Google.

Amplitude amplitude_id_* (2x) Amplitude is an analytics tool provided by Amplitude, Inc (www.amplitude.com). This tool gives an overview about user experience interactions on our web site. It does not save any personal data and it is fully anonymous.
HotJar _hjIncludedInSample This website collects and stores data with Hotjar Limited’s technologies (https://www.hotjar.com) which are used to create usage profiles using pseudonyms. Hotjar collects standard internet log information and details of visitor behaviour patterns. We do this to find out things such as how new website features are used and whether they work as intended. We collect this information in a way which does not personally identify anyone. Cookies can be used. These are small text files that are stored locally on the site of the site visitor and thus allow recognition when revisiting our website. The pseudonymised user profiles will not be merged with personal data about the bearer of the pseudonym without explicit consent.
Marketing cookies
Facebook fr Tool provided by Facebook Inc. (www.facebook.com) determines if the user’s navigation should be registered in a certain statistical place holder.

If you accept the Terms and Conditions, the web browser is set to accept the cookies by default. If you prefer, you can choose to set your browser to remove or reject browser cookies. To change your cookie preferences, please follow the instructions over the following tab.

Your rights
If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by password and username which are unique to you;
  • we store your personal data on secure servers;
  • payment details are encrypted using SSL technology.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Our contact details 
We welcome your feedback and questions. If you wish to contact us, please send an email to hello@amplerbikes.com or you can write to us at Ampler Bikes; Paldiski mnt. 25; 10612 Tallinn; Estonia or call us on + 372 55 6000 88.

Smartphone app 
If you use the Ampler Bikes smartphone app for your bike, you will need to register to use the services. We need your name and email address in order to provide you with the functionalities the app and bike enable. You may use your app with the additional services as location-based service.

If you use the Ampler Bikes smartphone app, you will acknowledge and agree with the Terms of Conditions of Use provided via the Ampler mobile application (“Ampler App”), which is developed and maintained by COMODULE OÜ, Pärnu mnt 10, Tallinn 10148, Estonia (“COMODULE”, “we”, “us”) according to the agreement with Bikest OÜ, Soo 4, Aruküla 75201, Estonia (“Ampler”); below the following website: http://media.voog.com/0000/0039/0477/files/Privacy%20Policy%20of%20COMODULE%20GmbH.pdf

3. ORDERING AND PAYMENT

The order can be made directly on our web store or via email. You may place an order to purchase goods advertised for sale on this site by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by choosing the “payment method” button on the “my cart” page. If you submit an order for goods via this site by clicking on the “payment method” button, your order is your request to us to buy the goods you have ordered on this site.

The agreement shall be concluded by Ampler Bikes accepting the order from the customer. The order will be confirmed only after the full pre-payment upon an order receipt or an invoice. The payment can be made with a credit card, PayPal, Sofort Banking or with a regular bank transfer. We must receive payment in advance before your order can be processed and the goods can be dispatched, unless we have agreed otherwise in advance in writing.

We will acknowledge receipt of your order by sending you an automatically generated email confirmation accepting your order. With this email the contract will be concluded.

The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct. If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us at hello@amplerbikes.com.

Where we accept your order, we have a legal duty to supply goods that conform to these Terms and Conditions. After the acceptance of an order, Ampler Bikes is entitled to cancel the order without stating its reasons. In such case Ampler Bikes is obligated to refund the payment already made by the customer.

Ampler bikes are exclusively sold at our web store and no third parties are incorporated at this point. Any third-party retailers selling Ampler Bikes products are counted as unofficial. We accept no liability or responsibility for the content of third party advertisements, including, without limitation, any error, omission or inaccuracy contained in their offers, or for any loss or damage that may arise from such offers.

The customer has the right to cancel his/her order at any time before the product has been shipped out from Ampler Bikes workshop in Tallinn, Estonia. In such case Ampler Bikes is obligated to refund the payment already made by the customer during 14 days after the cancellation notice.

4. PRICE AND DELIVERY COSTS

The prices are quoted in EUR.

The shown prices of our products include VAT. The cost of a bike includes shipping costs to the European Union, Norway and Switzerland. Orders to Switzerland and Norway in which VAT is deducted from the price can be made via email, however all additional customer duties and similar public charges are covered by the customer.

The displayed prices are not binding to Ampler Bikes. The displayed prices qualify as a price indication for the customer, not as a confirmed offer. Information displayed on this site relating to prices is subject to change by us without notice. The price displayed on the site at the time of any placed order will be the price applicable to that order.

Occasionally, an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order with the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the money you have paid. However, where the correct price of the goods is less than our stated price, we may, at our discretion, continue with your order and charge the lower amount on finalising the contract. Ampler Bikes will notify any changes or amendments prior to shipping the product or products.

5. AVAILABILITY AND DELIVERY

Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All Ampler models are made to order, and we do not have bikes in stock. The production is on-going and all the bikes are hand-assembled. All orders are subject to availability at all times.

We deliver within the European Union, to Switzerland and Norway only. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on this site.

Delivery will be made according to the information on the product pages after your order is accepted. The estimated delivery time is noted on the web site at the time you make your order on this site and confirmed per email. The delivery time is subject to change.

Ampler Bikes is not responsible for delays caused by third party suppliers and that of the suppliers’ failure to supply in timely manner any product which is not identified on the Ampler Bikes web store (at the time of the order). The delivery time of the product shall be extended until the delivery is made by the supplier with an additional shipping period.

We will use reasonable endeavours to deliver the goods on any specified date we agree, or if no date is specified, within 30 days after the day on which we accept your order. In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, unforeseen production delays, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, an alternative delivery date will be agreed upon.

6. RIGHT TO CANCEL AND RETURN

You have the right to cancel this contract until the day the good will be shipped out from the workshop in Tallinn. The dispatch of the shipment will be notified via email, together with the tracking number.

To exercise the right to cancel, you must inform us (Address: Ampler Bikes, Paldiski mnt. 25, Tallinn 10612, Estonia; email: hello@amplerbikes.com; phone number: +372 55 6000 88) of your decision to cancel this contract with a clear statement (e.g. a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Return policy
After physical possession of the bike, you have the right to return the product. The return period will expire 14 days after the day you receive the product. The goods need to be sent back or handed over to us without undue delay, and in any event no later than 14 days from the day on which you notify your cancellation of the contract. The deadline is met if you send back the goods before the period of 14 days has expired. The return of the goods is covered by Ampler Bikes, on the condition that the return and the delivery is determined by Ampler Bikes.

You, the customer, are responsible for returning the bike in its original condition. The bike has to be safely packed into the original Ampler box, if not agreed otherwise with Ampler Bikes. All the extras and the original components that are part of the delivery, including the charger and original Ampler tool box, must be returned in their original condition. For a full refund, the bike will be carefully checked and must be in its original condition. In case of dispute, record of proof and a photo by the time of shipping is required.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent back the goods, whichever is earlier.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancellation by us
We reserve the right to cancel the contract between us without stating its reasons. However, here are some examples: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price.

If we cancel your contract, we will notify you by email and will credit your account with any sum deducted by us from your credit or debit card as soon as possible.

7. TITLE AND RISK

You will become the owner of the goods you have ordered when they have been delivered to you and we have received funds in full payment for the goods. Once goods have been delivered to you or a person nominated by you, they will be held at your own risk and you will be responsible for them.

The bike is manufactured according to EN15194 regulations. The bike has a maximum standard speed of 25 km/h and a 250 W power limitation. You will take the full responsibility for intentionally or unintentionally altering any features or motor settings of the bike, including those that can be changed to increase the maximum speed or power of the bike.

You will be taking the full responsibility for using the bike in accordance to the legal restrictions in your country’s traffic regulations. Road safety and traffic rules differ within the European Union, Norway and Switzerland. Before use, make sure what the your country-specific rules are.

8. ASSEMBLY

Our bike comes fully assembled with the exception of the handlebar and pedals. All the tools needed for assembly are included in the package along with the online link (https://amplerbikes.com/service.pdf) to an assembly manual. The assembly of the handlebar and pedals are your responsibility and they need to be assembled according to the instructions in the provided manual, after the bike is delivered to you.

You are fully responsible for your bike after being put into the physical possession of the product and take the full responsibility of last phase of assembly. You are responsible for evaluating your abilities to do the last phase of assembly and, if necessary, turning to a professional bike workshop for doing the last phase.

9. WARRANTY AND GUARANTEE

All Ampler bikes have a 2-year limited warranty period, starting from the shipping date, on all original components (frame, fork, handlebar, power panel), electronics (motor, controller) and battery. The battery is considered defect if, within the 2-year period, the remaining capacity of the battery becomes less than 70% of the original capacity.

All the bicycle components are guaranteed against manufacturing defects (materials and workmanship). During this time, Ampler Bikes is liable for replacing or repairing the components subject to the warranty. The warranty is valid in EU member countries, Norway and Switzerland.

Delivery damages should be noted and signed on the delivery act. In case of delivery damages, Ampler Bikes should be informed immediately after the arrival of the package (maximum within one-week time). Proof of purchase is necessary. Ampler Bikes requires a record of the damages on a photo or a best possible alternative proof.

If any damages occur due the fault of materials or workmanship during the 2-year guarantee period, Ampler Bikes should be informed immediately. Ampler Bikes is the main contact for all defects and will handle the processing of the damages. Customers are kindly asked for most possible detailed description about the issue and photo and/or video materials if possible.

The repair or the replacement is handled in the most efficient way, evaluated by Ampler Bikes, by either covering the repair costs incurred a professional bicycle workshop of the customer’s choice or by transporting the bike to Ampler Bikes’ workshop in Tallinn or Berlin. The defect component will be replaced with another original component or with another equivalent component.

The warranty will be declined in areas as normal wear, tear, neglect, abuse, misuse or crash damages. Warranty does not cover follow-up maintenance or later integration of extras. Warranty does not apply in cases of modifications, improper assembly or incorrect maintenance. Where the claim is deemed not to be warrantable, we will look to offer a reduced cost replacement.

The Ampler bike comes with the wear and tear parts, which are carefully selected from other manufacturers and we do not cover the warranty on normal wear:

COMPONENT – PRODUCT WEAR NOT COVERED BY WARRANTY

  • Grips and bar tape – Compression, abrasion and contamination
  • Tires – Tread, sidewall, or bead wear
  • Pedals – Mechanical wear due to engagement and disengagement, worn out bearings
  • Saddle – Abrasion and wear from falls and general use, and contamination from water and dirt
  • Chainrings and chain – Mechanical wear between chain and chainrings
  • Brake pads – Abrasion between brake pad and braking surface
  • Bottom bracket – Wear of bottom bracket bearings
  • Headset – Wear of head bearings
  • Rims – Excessive impact on uneven roads
  • Hubs – Worn out bearings and rotating parts (i.e. freehub body)
  • Belt and belt rings – Mechanical wear between belt and sprockets
  • Mechanical wear – Includes colour coating

The warranty of the wear and tear parts falls under the warranty terms and condition of the relevant brand. These components on bicycle are subject to inevitably normal wear and tear. However, these parts sooner or later reach to their end, the level of wear is dependent on the care and maintenance and subject to their exposure to rain and water, dirt and mud, sand and dust. Read further about how to take care and maintain your bike in the Ampler Bikes service manual (https://amplerbikes.com/service.pdf).

In the case of a warranty, you must immediately inform us by emailing us at hello@amplerbikes.com (Ampler Bikes, Paldiski mnt. 25, Tallinn 10612, Estonia, phone number: + 372 55 6000 88).

10. LIABILITY

To the extent not prohibited by law, we accept no liability for any:

  • loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
  • loss which arises when we are not at fault or in breach of these Terms and Conditions; and
  • business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).

Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; (d) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

11. EVENTS BEYOND OUR CONTROL

We will have no liability to you for any delay in delivering the goods you have ordered, if the delayis caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

12. GENERAL

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected.

No person other than you and us shall have any rights to enforce our agreement.

If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing. We may update, vary and amend these Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on this site). Please check this site to ensure that you understand which Terms and Conditions apply.

13. LAW AND JURISDICTION

These terms and conditions shall be exclusively governed by the laws of Estonia and will be subject to the exclusive jurisdiction of the Estonian courts. All disputes arising regarding the Terms and Conditions are exclusively subject to the jurisdiction of Tallinn, Estonia.

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