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Technical details & Manuals

Here you will find documentation on all Ampler bikes.

    Technical details
    Frame sizes: Small 50 cm, Medium 54 cm, Large 58 cm
    Components
    Frame: Aluminum Alloy 6061, Double butted
    Fork: Carbon 1 1/8"- 1 1/2", 12 mm Thru-axle
    Crankset: Alloy 170 mm
    Bottom Bracket: Sealed BB with a torque sensor
    Drivetrain: Gates CDX carbon Drive / Shimano Deore M6000 10-speed
    Brakes: Shimano M6000 hydraulic disc brakes
    Brake pads: Shimano G02S
    Wheels: 28" wheels with 28 mm asymmetrical rims and sealed bearing hubs, 36H
    Tyres: Continental Grand Prix 4-Season, 32-622 mm
    Weight: 13.5 kg (Single-speed belt) / 14.3 kg (10-speed chain)
    Electronics
    Assist speed 25 km/h
    Range 45-100 km depending on terrain and assist mode
    Battery 48 V 336 Wh LG Li-ion battery
    Motor 48 V 250 W rear hub motor
    Control mode Precise pedal torque-sensing motor control system
    Connectivity Smartphone connectivity with option to change motor settings
    Charger 3A Li-ion charger with Rosenberger magnetic plug
    Charging time 2.5 hours for a full charge
    Lights: Front: Busch+Müller IQ2 Eyc / Rear: LightSKIN integrated seat post LED light
    model geometry
    SIZE SYMBOL SMALL MEDIUM LARGE
    Effective top tube A 583 589 604
    Seat tube length B 500 540 580
    Head tube C 140 150 175
    Steering angle D 72.5 72.5 72.5
    Seat tube angle E 73 73 73
    Chainstay F 436 436 436
    Wheelbase G 1054 1060 1066
    Standover H 784 808 840
    Technical details
    Frame sizes: Medium 55 cm, Large 59 cm
    Components
    Frame Aluminum Alloy 6061
    Fork Aluminium 1 1/8", 12 mm thru axle
    Crankset Alloy 42T, 170 mm
    Bottom Bracket Sealed BB with a torque sensor
    Drivetrain Shimano Deore RD-T6000 10-speed
    Cassette CS-5700 11-28T
    Chain Shimano/Sram compatible 10-speed chain
    Brakes Shimano Deore T6000 hydraulic disc brakes
    Brake pads Shimano G02S
    Tyres Continental Top Contact II, 42-622 mm
    Wheels 28" wheels with 18 mm asymmertrical rims and sealed bearing hubs, 36H
    Weight 17.2 kg
    Electronics
    Assist speed 25 km/h
    Range 45-100 km depending on terrain and assist mode, average range 70 km
    Battery 48 V 336 Wh LG Li-ion battery
    Motor 48 V 250 W rear hub motor
    Control mode Precise pedal torque sensing motor control system
    Connectivity Smartphone connectivity with option to change motor settings
    Charger 3A Li-ion charger with Rosenberger magnetic plug
    Charging time 2.5 hours for a full charge
    Lights Front: Busch+Müller IQ2 Eyc / Rear: LightSKIN integrated seat post LED light
    model geometry
    SIZE SYMBOL SMALL MEDIUM LARGE
    Effective top tube A 597 602
    Seat tube length B 550 590
    Head tube C 150 175
    Steering angle D 71 71.35
    Seat tube angle E 72 72
    Chainstay F 452 452
    Wheelbase G 1078 1080
    Standover H 830 856
    Technical details
    Frame sizes Small 48 cm, Medium 55 cm
    Components
    Frame Aluminum Alloy 6061
    Fork Aluminium 1 1/8", 12 mm thru axle
    Crankset Alloy 42T, 170 mm
    Bottom Bracket Sealed BB with a torque sensor
    Drivetrain Shimano Deore RD-T6000 10-speed
    Cassette CS-5700 11-28T
    Chain Shimano/Sram compatible 10-speed chain
    Brakes Shimano Deore T6000 hydraulic disc brakes
    Brake pads Shimano G02S
    Tyres Continental Top Contact II, 42-622 mm
    Wheels 28" wheels with 18 mm asymmertrical rims and sealed bearing hubs, 36H
    Weight 17.2 kg
    Electronics
    Assist speed 25 km/h
    Range 45-100 km depending on terrain and assist mode, average range 70 km
    Battery 48 V 336 Wh LG Li-ion battery
    Motor 48 V 250 W rear hub motor
    Control mode Precise pedal torque sensing motor control system
    Connectivity Smartphone connectivity with option to change motor settings
    Charger 3A Li-ion charger with Rosenberger magnetic plug
    Charging time 2.5 hours for a full charge
    Lights Front light: Busch+Müller IQ2 Eyc / Rear light: LightSKIN integrated seat post LED light
    model geometry
    SIZE SYMBOL SMALL MEDIUM LARGE
    Effective top tube A 587 597
    Seat tube length B 480 550
    Head tube C 145 153
    Steering angle D 71 71
    Seat tube angle E 72 72
    Chainstay F 452 452
    Wheelbase G 1070 1078
    Standover H 700 709
    Technical details
    Frame Sizes Small 50 cm, Medium 54 cm, Large 58 cm
    Components
    Frame Aluminum Alloy 6061, Double butted
    Fork Carbon 1 1/8"- 1 1/2"
    Crankset Alloy 48T 170 mm
    Bottom Bracket Sealed BB with a torque sensor
    Drivetrain Single-speed belt Gates CDX carbon Drive / Single-speed chain / Shimano Deore M6000 10-speed
    Brakes Shimano MT500 hydraulic disc brakes
    Brake pads Shimano B01S
    Tyres Continental Contact Speed, 35-622 mm / Continental Grand Prix 4-Season, 32-622 mm
    Wheels 28" wheels, Double wall 30 mm rims, 36H
    Lights Front: Busch+Müller IQ2 Eyc / Rear: LightSKIN integrated seat post LED light
    Weight  14.1 kg (Single-speed belt) / 14.3 kg (10-speed chain)
    Electronics
    Assist speed 25 km/h (user configurable to 35 km/h)
    Range 45-100 km depending on terrain and assist mode
    Battery 48 V 336 Wh LG Li-ion battery
    Motor 48 V 250 W rear hub motor
    Control mode Precise pedal torque-sensing motor control system
    Connectivity Smartphone connectivity with option to change motor settings
    Charger 3A Li-ion charger with Rosenberger magnetic plug
    Charging time 2.5 hours for a full charge
    model geometry
    SIZE SYMBOL SMALL MEDIUM LARGE
    Effective top tube A 583 589 604
    Seat tube length B 500 540 580
    Head tube C 140 150 175
    Steering angle D 72.5 72.5 72.5
    Seat tube angle E 73 73 73
    Chainstay F 436 436 436
    Wheelbase G 1054 1060 1066
    Technical details
    Frame sizes: Medium 55 cm, Large 59 cm
    Components
    Frame Aluminum Alloy 6061
    Fork Aluminium 1 1/8"
    Crankset Alloy 42T, 170 mm
    Bottom Bracket Sealed BB with a torque sensor
    Gear shift Shimano Acera RD-T3000 9-speed
    Chain Shimano/ Sram compatible 9 speed chain
    Brakes Shimano M315 hydraulic disc brakes
    Brake pads  Shimano B01S
    Wheels 28" wheels with double wall 18 mm rims, 36H
    Tyres Continental Top Contact II, 42-622 mm / Continental Contact, 47-622 mm
    Weight 17.2 kg
    Electronics
    Assist speed 25 km/h (user configurable to 35 km/h)
    Range 45-100 km depending on terrain and assist mode
    Battery 48 V 336 Wh LG Li-ion battery
    Motor 48 V 250 W rear hub motor
    Control mode Precise pedal torque sensing motor control system
    Connectivity Smartphone connectivity with option to change motor settings
    Charger 3A Li-ion charger with Rosenberger magnetic plug
    Charging time 2.5 hours for a full charge
    model geometry
    SIZE SYMBOL SMALL MEDIUM LARGE
    Effective top tube A 597 602
    Seat tube length B 550 590
    Head tube C 150 175
    Steering angle D 71 71.35
    Seat tube angle E 72 72
    Chainstay F 452 452
    Wheelbase G 1078 1080
    Technical details
    Sizes: Small 48 cm, Medium 55 cm
    Components
    Frame Aluminum Alloy 6061
    Fork Aluminum 1 1/8"
    Crankset Alloy 42T, 170 mm
    Bottom Bracket Sealed BB with a torque sensor
    Drivetrain Shimano Acera RD-T3000 9-speed
    Brakes Shimano M315 hydraulic disc brakes
    Brake pads Shimano B015
    Wheels 28" wheels with double wall 18 mm rims, 36H
    Tyres: Continental Contact, 47-622 mm / Continental Top Contact II (42-622 mm / 47-622mm)
    Weight: 17.2 kg
    Electronics
    Assist speed 25 km/h (user configurable to 35 km/h)
    Range 45-100 km depending on terrain and assist mode
    Battery 48 V 336 Wh LG Li-ion battery
    Motor 48 V 250 W rear hub motor
    Control mode Precise pedal torque sensing motor control system
    Connectivity Smartphone connectivity with option to change motor settings
    Charger 3A Li-ion charger with Rosenberger magnetic plug
    Charging time 2.5 hours for a full charge
    model geometry
    SIZE SYMBOL SMALL MEDIUM LARGE
    Effective top tube A 587 597
    Seat tube length B 480 550
    Head tube C 145 153
    Steering angle D 71 71
    Seat tube angle E 72 72
    Chainstay F 452 452
    Wheelbase G 1070 1078
    Technical details
    Frame sizes: Medium 54 cm, Large 58 cm
    Components
    Frame Aluminum Alloy 6061, Double butted
    Fork Carbon 1 1/8" - 1 1/2"
    Crankset Aluminium 46T, 165 mm
    Bottom Bracket Sealed BB with a torque sensor
    Gear shift Single-speed 46/16
    Brakes Shimano M315 hydraulic disc brakes
    Wheels 28" wheels with double wall 41 mm rims, 36H
    Tyres Continental Contact Speed 35-622
    Weight 13.9 kg
    Electronics
    Assist speed 25 km/h (user configurable to 35 km/h)
    Range 35-85 km depending on terrain and assist mode
    Battery 48 V 5,8 Ah Samsung Li-ion battery
    Motor 250 W rear hub motor
    Control mode Precise pedal torque-sensing motor control system
    Connectivity Smartphone connectivity with option to change motor settings
    Charger 2A Li-ion charger with Rosenberger magnetic plug
    model geometry
    SIZE SYMBOL SMALL MEDIUM LARGE
    Effective top tube A 596 596 604
    Seat tube length B 480 550 590
    Head tube C 140 150 170
    Steering angle D 72 72 72
    Seat tube angle E 73 73 73
    Chainstay F 452 452 452
    Wheelbase G 1074 1074 1082
    Technical details
    Frame sizes: Small 48 cm, Medium 55 cm, Large 59 cm
    Components
    Frame Alloy Ampler Bikes custom frame
    Fork 4130 Chromoly, threadless
    Stem  Alloy 90 mm, black
    Handlebar  Alloy city, black
    Crankset: Alloy 170 mm, 42t
    Chain Shimano/ Sram compatible 9 speed chain
    Bottom Bracket: Sealed BB with a torque sensor
    Drivetrain: Shimano Acera 9-speed
    Brakes Shimano M315 hydraulic disc brakes
    Brake pads  Shimano B01S
    Wheels 28" wheels with double wall rims, 36-spoke
    Tyres Schwalbe Road Cruiser
    Weight 17.4 kg
    Electronics
    Assist speed 25 km/h (user configurable to 35 km/h)
    Range 35-85 km depending on terrain and assist mode
    Battery 48 V 5,8 Ah Samsung Li-ion battery
    Motor 48 V 250 W rear hub motor
    Control mode Precise pedal torque sensing motor control system
    Connectivity Smartphone connectivity with option to change motor settings
    Charger 2A Li-ion charger with Rosenberger magnetic plug
    Lights Busch+Müller IQ2 Eyc integrated light set
    model geometry
    SIZE SYMBOL SMALL MEDIUM LARGE
    Effective top tube A 599 599 607
    Seat tube length B 480 550 590
    Head tube C 140 150 170
    Steering angle D 71 71 71
    Seat tube angle E 72 72 72
    Chainstay F 452 452 452
    Wheelbase G 1080 1080 1088
    Technical details
    Frame sizes: Small 48 cm, Medium 55 cm, Large 59 cm
    Components
    Fenders Bamboo Aluminium
    Headset 4130 Chromoly steel 1 1/8"
    Stem Ergotec Pike II
    Handlebar Ergotec city cruiser Mas-Nb ti
    Grips Ergotec Monaco
    Seat Ergotec Comfot Leather
    Crank set Alloy 170mm
    Bottom bracket Sealed bottom bracket with a torque sensor
    Belt Gates Carbon Drive CDX with Gates sprockets
    Drivetrain Shimano 3 speed SG-3D55 hub with a shimano 3 speed shifter
    Brakes Shimano BR-T445, silver
    Pedals MKS Sylvan Touring, silver
    Wheels 28" wheels Mach1 630 disc, 36-spoke
    Tyres Schwalbe Road Cruiser
    Electronics
    Assist speed 25 km/h (user configurable to 35 km/h)
    Range 40–100 km depending on terrain and assist mode
    Battery 48 V 5,8 Ah Samsung Li-ion battery hidden within the frametube
    Motor 48 V 250 W front hub motor (500 W peak)
    Control mode Precise pedal torque sensing motor control system
    Connectivity Smartphone connectivity with option to change motor settings
    Charger 2 A battery charger with Rosenberger magnetic plug
    model geometry
    SIZE SYMBOL SMALL MEDIUM LARGE
    Effective top tube A 599 599 607
    Seat tube length B 480 550 590
    Head tube C 140 150 170
    Steering angle D 71 71 71
    Seat tube angle E 72 72 72
    Chainstay F 452 452 452
    Wheelbase G 1080 1080 1088
    Ampler Bike maintenance

    Bicycles are technical yet sensitive creatures that need a little bit of tender loving care every now and then. Maintaining your bicycle regularly will keep it riding (and riding well) a lot longer and will give you more range compared to a bike with empty tires and jammed brakes. It’s a lot like maintaining a car – you check some of the things daily and take the car to a professional service shop for a check-up and maintenance after a certain number of kilometers.

    Take care of your bike and have it serviced regularly every 3,000 km or at least once a year. The actual maintenance interval may vary depending on your riding habits, road quality and weather conditions.

    Maintaining your Ampler bike is just like maintaining a regular bicycle, and all professional bike shops can carry out the maintenance of our bikes. We have also hand-picked and trained a number of bike shops as our official partners. Check them out here.

    1. Clean your bike regularly
    • Cleaning your bike will help maintain its quality and keep the dirt and dust from getting into the engine and bottom bracket.
    • Use soap, water, sponges and brushes to thoroughly clean the bike.
    • The power panel of the bike is washable and waterproof. Every once in a while, clean (with a non-metallic tool) and lubricate the charging port with a multi-purpose oil (multi-spray, for example).
    • Avoid using pressure washers because pressurised water will push dirt, sand and dust particles into tiny compartments, causing rust and problems later down the line.
    1. Check the tyres
    • Check tyre pressure regularly – the recommended tyre pressure is given on the side wall of the tyre.
    • Keeping the tyres inflated to the recommended pressure will keep the battery range high and protect the rim and tyre against damages.
    • Look out for tyre wear. Depending on how and where you ride your bike, the tyres can wear at a different pace. If you notice the tread worn out, change the tyres.
    • If it gets icy outside, get some winter tyres – we can give you suggestions on which ones work best for your bike.
    1. Check the chain
    • Check the chain tension – if it has slackened over time (looks saggy), get it adjusted. If you feel you are not the right person to do the job, you can easily have it done in your local bicycle shop.
    • Making sure your chain is lubed will prevent unexpected and premature wear to the drivetrain.
    • If the chain feels a little dry, wipe it with a rag and then add some chain lubricant. Spin the pedals around a couple of times to spread the lubricant evenly.
    • A carbon belt drive does not need any oil, however, it needs to be cleaned with water after riding in dirty conditions. You can apply a thin coating of dry silicone spray to the tooth side of the belt, if necessary.
    • Avoid using lubricant on brake pads, rotors or rims. Sprays are not recommended, use liquid oil.
    1. Check the brakes
    • Check the brakes regularly – they should be clean and adjusted.
    • Over time, disc brakes become less efficient at braking. To stay safe, get your brakes inspected, serviced and changed, if necessary, at a professional workshop.
    • Squeezing on your brakes should feel solid and consistent – the lever should not touch the handlebar. If you feel that your brakes aren’t efficient anymore, get a professional to check them out.
    • Take a good look at the brake pads on your bike every few weeks to see how they are holding up. There shouldn’t be any dirt or oil on the pads. Oftentimes, brakes make a howling noise if there’s oil on them.
    • Check the brake hoses for wear and tear – if you notice the hose crumbling or broken in any place, get it checked by a professional immediately.
    1. Keep the bolts tight
    • After the first couple of weeks of riding, check the bolts and nuts. If there is too much play in the bolts, tighten them up a little bit and see if you can identify the cause of the looseness. Don’t tighten the bolts too far.
    • Re-tighten the bolts on the handlebar as needed.
    • Check the crank bolts (8 mm hex key, not included), tighten as if needed.
    • Re-tighten the pedals, using the key that came with the bike.
    • Re-tighten the bottom bracket eccentric bolts.
    1. Motor and battery maintenance
    • If you’re not riding and charging your bike on a regular basis, charge it every five-six weeks or so to maintain the state of the battery. Due to Bluetooth, the bike uses some power even when switched off.
    • If the bike is not in use, do not keep it in blazing sunlight or freezing cold over extended periods.
    • Store the bike in a dry place over the winter – it doesn’t need to be heated, but a temperature below zero degrees Celsius is not recommended.
    • The battery should be charged indoors (above zero degrees Celsius) and/or in a dry place. Do not keep the charger outside.
    • Beware that when riding your bike in cold weathers, the range and battery capacity are lower than the average. This is completely normal and won’t affect the battery’s overall state or lifespan.
    • When you finish cycling in the cold, make sure the bike has time to warm up a little before you charge it.

    Professional maintenance schedule

    Maintaining your Ampler bike is just like maintaining a regular one, and all professional bike shops can carry out the maintenance of our bikes. You can also service your bike in Ampler Showroom in Berlin or at one of our official service partners listed here.

    The first professional check-up should take place after the first 500 kilometres – to ensure that everything is working as it should.

    After that, have the bike serviced regularly every 3,000 km.

    If you ride often and don’t measure the riding distances, make sure to take your bike to a professional bike shop for maintenance at least twice every season, ideally even three times,

    • Before the start of the season
    • Mid-way through
    • At the end of the season.

    This way, all the important aspects like brake oil level and the condition of brake pads and tyres get checked, and internal parts such as the crank set and wheel hubs get a thorough clean.

    That’s it – while it seems a long list of things to look out for, it’s good to remember that taking regular care of your bike is important for both safety and riding experience reasons.

    Have fun riding!

    How to take care of the bike in winter?

    Just like all other bikes, electric bikes can be ridden also in the winter. However, if you use your bike regularly, make sure it is well-maintained.

    • Clean your bike – use soap, water, sponges and brushes to thoroughly clean the bike. Avoid using pressure washers because pressurised water will push dirt, sand and dust particles into tiny compartments, causing rust and problems later down the line.
    • The frame and bicycle parts are corrosion proof, but aren’t completely protected against salt, which can cause some rust. As corrosion hits calipers, nuts and bolts the quickest, it’s important to clean your bike regularly. Silicone spray can help prevent rust on those parts, but it’s important to be careful when applying to avoid getting it anywhere near the braking system.
    • Check the brakes regularly – they should be clean and adjusted. Over time, disc brakes become less efficient at braking. To stay safe, get your brakes inspected and serviced regularly at a professional workshop.
    • Check tyre pressure regularly – check the recommended tyre pressure given on the side walls of your bike’s tyres.
    • Lubricate the chain often – it will prevent unexpected and premature wear to the drivetrain. If the chain feels a little dry, wipe it with a rag and then add some chain lubricant. Spin the pedals around a couple of times to spread the lubricant evenly.
    • Use winter tyres if needed – if it gets icy outside, you can use spikes. Make sure you fit the right size.
    • Beware that when biking in cold, the range and battery capacity are lower than the average. It is completely normal and won’t affect the battery’s overall state or lifespan.
    • Store the bike in a dry place over the winter – it doesn’t need to be heated, but a temperature below zero degrees Celsius is not recommended.
    • The battery should be charged indoors (above zero degrees Celsius) and/or in a dry place. After bringing the bike in from cold, make sure battery temperature rises above zero degrees Celsius before charging (to be sure, wait at least 1–2 hours). Do not keep the charger outside.

    When storing the bike over winter, make sure:

    • to store the bike in a dry place – it doesn’t have to be heated but it’s best when it’s dry.
    • if you are not riding and charging your bike regularly, charge it every five to six weeks to preserve the battery.
    Ampler Bikes Warranty

    All Ampler bikes have a 2-year limited warranty period, starting from the date of delivery, on all original components (frame, fork, handlebar, power panel), electronics (motor, controller) and battery.

    General

    All the bicycle components are guaranteed against manufacturing defects (materials and workmanship). During this time, Ampler Bikes is liable for replacing or repairing the components subject to the warranty. The warranty is valid in EU member countries*, Norway and Switzerland.

    *This does not include specific outermost regions (OMR) that are part of the EU.

    Delivery damages should be noted and signed on the delivery act in case such damage is visible without removing the package. In case of delivery damages, Ampler Bikes should be informed immediately after the arrival of the package (within one week). Proof of purchase is necessary. Ampler Bikes requires a record of the damages on a photo or a best possible alternative proof.

    If any damages occur due to the fault of materials or workmanship during the 2-year guarantee period, Ampler Bikes should be informed immediately. In case damages have occurred, the bike should not be used before repair. Customers are kindly asked for most detailed description possible about the issue and photo and/or video materials if possible. Ampler Bikes is your contact for all defects and will handle the processing of the damages.

    The repair or the replacement of a defective bike is handled by Ampler Bikes, by either covering the repair costs incurred using a professional bicycle workshop of the customer’s choice or by transporting the bike to Ampler Bikes’ workshop in Tallinn or Berlin at our cost. We will instruct you regarding the repairs procedure after we have received your notification of a defect. The defective component will be replaced with another original component or with another equivalent component.

    Please note that Ampler may refuse covering the repair costs in case you have repaired the bike without a prior notification and authorization. This is because not all workshops have the necessary tools and parts for a correct repair. Moreover, non-authorized repairs hinder our ability to review the defect and decide whether it falls under the warranty.

    Warranty does not cover follow-up maintenance or later integration of extras. Warranty does not apply in cases of modifications, improper assembly or incorrect maintenance. Where the claim is deemed not to be warrantable, we will look to offer a reduced cost replacement.

    Please note also that the above describes the sole remedies in case of a defect under this warranty. Specifically, no cash refunds are offered in case of defects under this warranty.

    Battery

    The battery is considered defective if, within the 2-year period, the remaining capacity of the battery becomes less than 70% of the original capacity. The capacity will be tested by a battery capacity analyser at Ampler service points.

    Wear and tear

    With your purchase, you acknowledge that each bicycle is subject to wear and tear in normal use. The warranty will be declined in case of normal wear, tear, neglect, abuse, misuse or crash damages.

    The Ampler bike comes with certain wear and tear parts, which are carefully selected from other manufacturers and which do not fall under the Ampler warranty in case of normal wear and tear:

    COMPONENT – PRODUCT WEAR NOT COVERED BY WARRANTY

    • Grips and bar tape – Compression, abrasion and contamination
    • Tires – Tread, sidewall, or bead wear
    • Pedals – Mechanical wear due to engagement and disengagement, worn out bearings
    • Saddle – Abrasion and wear from falls and general use, and contamination from water and dirt
    • Chainrings and chain – Mechanical wear between chain and chainrings
    • Brake pads – Abrasion between brake pad and braking surface
    • Bottom bracket – Wear of bottom bracket bearings
    • Headset – Wear of head bearings
    • Rims – Excessive impact on uneven roads
    • Hubs – Worn out bearings and rotating parts (i.e. freehub body)
    • Belt and belt rings – Mechanical wear between belt and sprockets
    • Mechanical wear – Includes colour coating

    These components are subject to inevitably normal wear and tear. As these parts sooner or later reach the end of their service life, the normal level of wear is dependent on time, the care taken and maintenance used by you and subject to their exposure to rain and water, dirt and mud, sand and dust. Read further about how to take care and maintain your bike in the Ampler Bikes service manual.

    Please note that the above parts are subject to the Ampler warranty in case their service life on your bikes is shorter than is deemed normal by the manufacturer of the respective part.

    Failure to service, neglect and crash damages

    The Ampler guarantee does not apply to damages caused by crashes or by your failure to follow the Ampler Bikes service manual. The guarantee may be declined also in case the damages were caused by using the bike after any damages had occurred.

    Replacement or repair

    You have a right to demand replacement of the bike only in case defects of the bike are such which, taking into account the nature of the defects, the cost of replacement and the cost of repair, justify replacement of the bike instead of repair.

    Time limitation

    Your Ampler warranty only applies for two years, starting from the date of delivery. Warranty requests submitted after expiry of the warranty term will be denied.

    In case the warranty request is submitted more than two years from the date of delivery, you must be able to prove that the damages occurred before expiry of the warranty period. Please note that if any damages occur due to the fault of materials or workmanship during the guarantee period, Ampler Bikes should be informed immediately. In case damages have occurred, the bike should not be used before repair.

    In the case of a warranty, you must immediately inform us by emailing us at hello@amplerbikes.com (Ampler Bikes, Paldiski mnt. 25, Tallinn 10612, Estonia, phone number: + 372 55 6000 88).

    For further information, see Ampler Bikes Terms and Conditions.

    What should I do if the bike has a defect?

    Ampler Bikes is the main contact for all defects and will handle the processing of the damage. In case of any defects in your bike, please contact Ampler Bikes at the earliest opportunity by reporting your problem here or emailing us at hello@amplerbikes.com.

    What to do if my Ampler gets stolen?

    Anti-theft tips: 

    • First, in order to avoid your bike getting stolen, we recommend using a solid lock. You can add an ABUS Bordo 6000 lock to your order when buying your Ampler. 
    • Never park your bike in overcrowded or isolated places. Make sure to lock your bike tightly onto a fixed object. 
    • Consider buying an Ampler bike insurance along with the bike or up to two years after purchase, which covers theft, damages and vandalism.

    If the bike gets stolen:

    1. Report the theft at your local police
    2. Send us the serial number of your stolen bike. This will alert us when someone tries to get any service with the stolen bike. We will switch off the Bluetooth ID of your bike, so that the thief wouldn’t be able to use the bike with the motor support
    3. If you have bought Ampler bike insurance, we will start the process of providing you with a replacement bike.

    OUR POLICY IN GENERAL: Extras and all Ampler-specific technology such as motor, battery, sensor and controllers can be sold only to a person who has the bike certificate or an order confirmation (either from Ampler or previous owner). In general we ask for the serial number on all bike-related service requests. 

    When someone contacts us requesting service for a stolen bike:

    1. We will inform the original owner and ask him/her for a copy of the police report
    2. We will contact the police with the report number and hand out all available details we have
    3. We will continue to work with police the best we can

    What we can’t do:

    • We are not allowed to forward any data from the previous owner nor the existing owner to each other, due the data protection laws
    • We can’t help with filing a police report after the bike gets stolen
    • We can’t help if there is no police report

    Keep your bike safe!

    Warranty, Repair and Support

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