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Warranty, Repair and Support

How do I take care of the bike?

Bicycles are technical yet sensitive creatures that need a little bit of love, attention and care every now and then. Maintaining your bicycle regularly will keep it riding (and riding well) for a lot longer and will give you more range compared to a bike which has empty tires and running brakes. It’s a lot like maintaining a car – you check some things on a daily and you take it to professional service for a check-up and maintenance after a certain number of kilometers.

Take care of your bike and have the bike maintained regularly in every 3000 km or at least once a year. The actual needed maintenance interval can vary depending on your riding habits, road quality and weather conditions.

Maintaining your Ampler bike is just like maintaining a regular bicycle and all professional bike shops can carry out the maintenance of our bikes.

1. Clean your bike regularly

  • Cleaning your bike will help to quality and keep the dirt and dust from getting into the engine and bottom bracket.
  • Use soap, water and a variety of sponges and brushes to thoroughly clean the bike
  • The power panel of the bike is washable and waterproof. Now and then clean (non-metallic tool) and lubricate the charging port with a multi-purpose oil (for example multi-spray).
  • Avoid using pressure washers, as the pressure driven water will get dirt, sand and dust particles inside tiny compartments, causing rust and problems later down the line.

2. Check the tyres

  • Check the tyre pressure regularly – the recommended tyre pressure is noted on the side wall of the tyre.
  • Keeping the tyres inflated to the recommended pressure will keep the battery range high, protect the rim and tire from damages.
  • Look out for tyre wear. Depending on how and where you ride your bike, the tyres can wear at a different pace. If you see that the tread looks worn out, change your tyres.
  • If it gets icy, get some winter tyres – we can give you some suggestions for which ones work best for your bike.

3. Check the chain

  • Check the chain tension – if it has slackened over time (it looks saggy), get it adjusted. If you feel you are not right for the job, you can easily get it done in your local bicycle shop.
  • Making sure your chain is lubed will prevent unexpected and premature wear to the drivetrain.
  • If the chain feels a little dry, clean it with a rag and then add some chain lubricant. Spin the pedals around a couple of times to spread the lubricant evenly.
  • A carbon belt drive does not need any oil, however needs to be cleaned after riding in dirty conditions with water. You can apply a thin coating of dry silicone spray to the tooth side of the belt if necessary.
  • Avoid using the lubricant on brake pads, rotors or rims. Spray is not recommended, use liquid oil.

4. Check the brakes

  • Check the brakes regularly – they should be cleaned and adjusted.
  • Over time the disc brakes get less efficient at breaking. To stay safe, get your brakes inspected, serviced and changed if necessary by a professional workshop.
  • Squeezing your brakes down should feel solid and consistent – the lever should not touch the handlebar. If you feel that your brakes aren’t effective, get a professional to check them out.
  • Take a good look at the brake pads on your bike every few weeks to see how they are holding up. There shouldn’t be any dirt or oil on the pads. Often times, the brakes will make a howling noise if there’s oil on them.
  • Check the brake hoses for wear and tear – if you can see that the house is crumbling or broken in any place, get it checked immediately by a professional.

5. Keep the bolts tight

  • After first couple of weeks check the bolts and nuts. If there is too much play in the bolts, tighten them up a little bit and see if you can identify the cause of the looseness. Don’t tighten the bolts too far.
  • Re-tighten the bolts on handle bar if needed.
  • Check the crank bolts (8 mm hex key, not included), tighten them if needed.
  • Re-tighten the pedals, using the key that came with the bike.
  • Re-tighten the bottom bracket eccentric bolts.

6. Motor and battery maintenance

  • If you’re not riding and charging your bike consistently, charge it every five-six week or so to maintain the state of the battery. Due to Bluetooth the bike has a little power consumption even when switched off.
  • Do not keep the bike in blazing sun or freezing cold over the extended period if it is not being used.
  • Store the bike in a dry place over the winter– it doesn’t need to be heated, however a temperature below 0 C is not recommended.
  • Charging the battery should take place indoors (above 0 degrees Celsius) or/and in dry environment. Do not keep the charger outside.
  • Beware that when you bike in the cold, the range and battery capacity will be lower than average. This is completely normal, and it won’t affect the battery’s overall state or lifespan.
  • When you finish cycling in the cold, make sure that the bike has time to warm up a little before you charge it.

Professional maintenance schedule

Maintaining your Ampler bike is just like maintaining a regular bicycle and all professional bike shops can carry out the maintenance of our bikes. We have a service station in our Berlin Showroom, located at Kollwitzstraße 47, Berlin 10405.

  1. The first professional check-up should take place after the first 500 kilometres – this will ensure that everything is working as it should.
  2. After that, have the bike service regularly every 3000 km.
  3. If you ride often and don’t count the riding distance, make sure to take it to a professional bike shop for maintenance at least twice every season, ideally even three times
    1. Before the start of the season
    2. Mid-way through
    3. At the end of the season.
  4. This way, all the important aspects like brake oil levels, and the condition of brake pads and tyres get checked, and the internal parts like the crank set and wheel hubs get cleaned thoroughly.

That’s it – while it’s a long list of things to look out for, it’s good to remember that maintaining your bike often is important for both safety and ride experience reasons.

Have fun riding!

What is the warranty on Ampler Bikes?

All Ampler bikes have a 2-year limited warranty period, starting from the shipping date, on all original components (frame, fork, handlebar, power panel), electronics (motor, controller) and battery. The battery is considered defect if, within the 2-year period, the remaining capacity of the battery becomes less than 70% of the original capacity.

In the case of a warranty, you must immediately inform us by emailing us at hello@amplerbikes.com (Ampler Bikes, Paldiski mnt. 25, Tallinn 10612, Estonia, phone number: + 372 55 6000 88).

All the bicycle components are guaranteed against manufacturing defects (materials and workmanship). During this time, Ampler Bikes is liable for replacing or repairing the components subject to the warranty. The warranty is valid in EU member countries, Norway and Switzerland. Delivery damages should be noted and signed on the delivery act. In case of delivery damages, Ampler Bikes should be informed immediately after the arrival of the package (maximum within one-week time). Proof of purchase is necessary. Ampler Bikes requires a record of the damages on a photo or a best possible alternative proof.

If any damages occur due the fault of materials or workmanship during the 2-year guarantee period, Ampler Bikes should be informed immediately. Ampler Bikes is the main contact for all defects and will handle the processing of the damages. Customers are kindly asked for most possible detailed description about the issue and photo and/or video materials if possible.

The repair or the replacement is handled in the most efficient way, evaluated by Ampler Bikes, by either covering the repair costs incurred a professional bicycle workshop of the customer’s choice or by transporting the bike to Ampler Bikes’ workshop in Tallinn or Berlin. The defect component will be replaced with another original component or with another equivalent component.

The warranty will be declined in areas as normal wear, tear, neglect, abuse, misuse or crash damages. Warranty does not cover follow-up maintenance or later integration of extras. Warranty does not apply in cases of modifications, improper assembly or incorrect maintenance. Where the claim is deemed not to be warrantable, we will look to offer a reduced cost replacement. The Ampler bike comes with the wear and tear parts, which are carefully selected from other manufacturers and we do not cover the warranty on normal wear:

COMPONENT – PRODUCT WEAR NOT COVERED BY WARRANTY
Grips and bar tape: Compression, abraison and contamination
Tires: Tread, sidewall, orb ead wear
Pedals: Mechanical wear due to engagement and disengagement, worn out bearing
Saddle: Abrasion and wear from falls and general use, and contamination from water and dirt
Chainrings and chain: Mechanical wear between chain and chainrings
Brake pads: Abrasion between brake pad and braking surface
Bottom bracket: Wear of bottom bracket bearings
Headset: Wear of head bearings
Rims: Excessive impact on uneven roads
Hubs: Worn out bearings and rotating parts (i.e. freehub body)
Belt and belt rings: Mechanical wear between belt and sprockets
Mechanical wear: Includes colour coating

The warranty of the wear and tear parts falls under the warranty terms and condition of the relevant brand. These components on bicycle are subject to inevitably normal wear and tear. However, these parts sooner or later reach to their end, the level of wear is dependent on the care and maintenance and subject to their exposure to rain and water, dirt and mud, sand and dust. Read further about how to take care and maintain your bike in the Ampler Bikes service manual.

For further information see Ampler Bikes Terms and Conditions.

What should I do if the bike has a defect?

Ampler Bikes is the main contact for all defects and will handle the processing of the damage. Please get in contact with Ampler Bikes as soon as possible by emailing us at hello@amplerbikes.com .

How to take care of the bike in winter?

Just like all other bikes, electric bikes can be ridden also in winter. However, if you use your bike regularly in winter, make sure it is well-maintained.

  • Clean your bike – use soap, water and variety of sponges and brushes to thoroughly clean the bike. Avoid pressure washers, as pressure driven water will get dirt, sand and dust particles inside tiny compartments, causing rust and problems later down the line.
  • Check the brakes regularly – they should be cleaned and adjusted. Over time the disc brakes get less efficient at breaking. To stay safe, get your brakes inspected and serviced regularly by a professional workshop.
  • Check the tyre pressure regularly – check the recommended tires pressure noted on the side walls of your bikes tyres.
  • Lubricate the chain often – it will prevent unexpected and premature wear to the drivetrain. If the chain feels a little dry, clean it with a rag and then add some chain lubricant. Spin the pedals around a couple of times to spread the lubricant evenly.
  • Use winter tyres if needed – if it gets icy, you can use spikes. Make sure you fit the right size.
  • Beware that when biking in cold, the range and battery capacity will be lower than average. It is completely normal, and it won’t affect the battery overall state or lifespan.

When storing the bike over winter, make sure:

  • To store the bike in a dry place – it doesn’t have to be heated but it its best when it’s dry.
  • If you are not riding and charging your bike regularly, charge it every five to six weeks to keep the state of the battery.
Can I attach a trailer to my bike?

There are many options to choose from when selecting a bike trailer. Most trailers are typically attached with a seat tube-mounted hitch or with a rear axle hitch.

Frame-mounted hitches allow the trailer to be easily attached for the different kind of bicycles. While using the frame-mounted hitch, make sure that the frame angles accommodate the hitch and that you can pedal freely with the trailer attached.

Axle hitches are the  most commonly used type of hitch. As Ampler bikes have a rear motor, the number of suitable axle hitches is limited. The rear axle of all Ampler bikes is fixed to the motor. The axle has a diameter of 12 mm and a thread of M12x1.25. If an adapter is modified accordingly, it might be possible to mount it to our bikes. Always take proper care when mounting any additional equipment in order to not to damage the motor cable or any other part of the bike.

You can find a rear axle adapter designed for attaching Thule trailer mounts from our online shop. This adapter fits the Ampler rear motor axle and makes installing a Thule trailer hitch possible. The Ampler Thule trailer mount is suitable for the Curt, Stout and Stellar models. It is not compatible with the Hawk, Bilberry or Pennon models.

 

The assembly guide for the cargo adapter for Thule trailers is available below:

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