As soon as the bike is sent out, you will get a tracking number and the delivery date to your e-mail. The courier company will call you one day before making the delivery in order to set an appointment with you.
If your bike is already on the way, you can track your delivery by entering your order number on the following page: https://mydsv.com/#/track-shipment.
All bikes are safely packaged in large boxes, in which they’re delivered to your door. Once you receive your bike, it requires minimal assembly. You will receive a tracking number to your email as soon as the bike leaves our workshop. Shipping can take up to 7 days.
Your bike is safely packed in a box when you receive it. Assembling the bike is simple. All the tools needed for assembly are included in the package, along with an assembly manual. 95% of the bike is already assembled with both wheels installed. To finalize the assembly, you only need to turn the handlebar to the correct position and install the pedals. All necessary tools are included. The assembly should take around 5 to 10 minutes.
You have the right to cancel your order until the day the bike will be shipped out from the workshop in Tallinn. Please contact us per e-mail at firstname.lastname@example.org.
If you’re not happy with your new bike, you can return it free and get a refund within 14 days of receiving it. The bike must be in its original condition for a full refund.
Read more about the cancellation and return here.