FAQ: Ampler operations during COVID-19
Now is the time for all of us to act collectively responsibly in order to take care of ourselves and the people around us. Ampler Bikes is fully dedicated to ensure effective and safe operations through all departments. Our bike shipments, warranty and returns operate as normal, with extra safety measures applied.
The Berlin Showroom is closed, where can I buy a bike?
You can order the bike directly from our online shop.
Are there any delivery delays?
Our factory and deliveries are still going strong! All Ampler Bikes are available on stock and ready to be sent out right away. You can check the current delivery times by selecting the desired colour and frame size in our online shop or send us a question at firstname.lastname@example.org.
How is the bike delivered?
As soon as the bike is sent out, your tracking number and delivery date will be sent to you via e-mail. The courier will call you a day before the delivery to set an appointment. Your bike is safely packaged in a large box and delivered to your door.
Can I still cancel and return my order?
If you’re not happy with your new bike, you can return it within 14 days free of charge and receive a refund. We will send a courier to get the bike from you.
What happens if I have any open questions or need help with my bike?
Just write our team at email@example.com or call us at +372 880 4990 / +49 30 5683 7159. Our customer support team speaks English, German and Estonian.
What happens if my bike breaks?
Start here to give us some background info on the issue.
Our support team will contact you and give some pointers on what to check on your bike. And if necessary, we will send a courier to pick up your bike to get it fixed by our mechanics.
Also check out our service partners in Germany.
Be up to date
Subscribe to our newsletter and be up to date with all our current news.