Cancellation policy


Right to cancel and return

You have the right to cancel this contract until the day the good will be shipped out from the workshop in Tallinn. The dispatch of the shipment will be notified via email, together with the tracking number.

To exercise the right to cancel, you must inform us (Address: Ampler Bikes, Paldiski mnt. 25, Tallinn 10612, Estonia; email: hello@amplerbikes.com; phone number: +372 55 6000 88) of your decision to cancel this contract with a clear statement (e.g. a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Return policy
After physical possession of the bike, you have the right to return the product. The return period will expire 14 days after the day you receive the product. The goods need to be sent back or handed over to us without undue delay, and in any event no later than 14 days from the day on which you notify your cancellation of the contract. The deadline is met if you send back the goods before the period of 14 days has expired. The return of the goods is covered by Ampler Bikes, on the condition that the return and the delivery is determined by Ampler Bikes.

You, the customer, are responsible for returning the bike in its original condition. The bike has to be safely packed into the original Ampler box, if not agreed otherwise with Ampler Bikes. All the extras and the original components that are part of the delivery, including the charger and original Ampler tool box, must be returned in their original condition. For a full refund, the bike will be carefully checked and must be in its original condition. In case of dispute, record of proof and a photo by the time of shipping is required.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent back the goods, whichever is earlier.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancellation by us
We reserve the right to cancel the contract between us without stating its reasons. However, here are some examples: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price.

If we cancel your contract, we will notify you by email and will credit your account with any sum deducted by us from your credit or debit card as soon as possible.

 

 

Updated 17.07.2018

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