Cancellation policy

Right to cancel and return

You have the right to cancel the contract until the day the goods will be shipped out from our workshop or warehouse in Estonia. The dispatch of the shipment will be notified via email, together with the tracking number.

To exercise the right to cancel, please inform us of your decision to cancel this contract with a clear statement by using one of the following contact details:

Address: Ampler Bikes, Paldiski mnt. 25, Tallinn 10612, Estonia


If you ordered the bike from our showroom in Berlin, you may cancel the order by visiting the showroom in person.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. However, if you decide to send the cancellation notice by regular mail, please let us know also by phone or e-mail as the regular mail may take a number of days to reach us:

Phone number: +372 880 4990; e-mail:

This ensures that we can process the refund in a timely manner.

Return policy

After taking delivery of the bike, you have the right to return the product for a limited period. The return period will expire 14 days after the day you received the product. The bike needs to be sent back or handed over to us without undue delay, and in any event no later than 14 days from the day on which you notify us of your cancellation of the contract. The deadline is met if you send back the bike before the period of 14 days has expired. The return cost of the bike is covered by Ampler Bikes, on the condition that the return and the delivery means are determined by Ampler Bikes.

You, the customer, are responsible for returning the bike in its original condition. The bike must be safely packed into the original Ampler box, if not agreed otherwise with Ampler Bikes. In case of questions, please contact us for packaging instructions. All the extras and the original components that are part of the delivery, including the charger and original Ampler toolbox, must be returned in their original condition. For a full refund, the bike will be carefully checked and must be in its original condition. In case of dispute, proof such as a photo taken at the time of shipping is required.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of incorrect handling of the goods. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

In case you have used a leasing and/or insurance provider through the Ampler website, your leasing and/or insurance contract will terminate together with your cancellation of the purchase contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent back the goods, whichever is earlier.

You are liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancellation by us

We reserve the right to cancel the contract between us without cause. Here are some examples of why it may be necessary for us to cancel the contract: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price.

If we cancel your contract, we will notify you by email and will credit your account with any sum deducted by us from your credit or debit card as soon as possible.


Updated 20.02.2020

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